Privacy Policy

What data is collected

• Personal Identifiers: Full name, address, email, and phone number.

• Pet Information: Pet's name, description, and medical history/examinations.

• Payment Information: Payment card details for processing transactions.

• Usage Data: Technical data about your device and browsing actions collected through cookies and server logs. 

How data is used

• To provide services: To book and conduct appointments (video or in-person), provide prescriptions, and deliver products.

• To process payments: To handle payments through the website or in practice.

• For communication: To respond to inquiries, send updates, and provide information about services and promotions.

• For analytics: To understand how their website and services are used, which may involve using cookies and web beacons. 

Data sharing and security

• Third Parties: Your data may be shared with third-party service providers, including payment processors, and specialists for referrals.

• Security Measures: Vets implement security measures to protect your data from unauthorized access, loss, or disclosure.

• Anonymized Data: They may generate and use anonymized or aggregated data for reasonable purposes, as long as it is not personally identifiable. 

Your rights

• Access and Rectification: You have the right to access and correct your personal data.

• Erasure: You have the right to request the deletion of your data, subject to legal limitations.

• Marketing: You can opt out of marketing communications at any time.

• Cookies: You can manage your cookie preferences through your browser settings. 

Retention and deletion

• Variable Retention: The length of time data is kept varies depending on the type of information and legal requirements.

• Destruction: When information is no longer needed, it is destroyed, de-identified, or anonymized.